INTRODUCTION-STATEMENT
FONTOLAN OFFICIAL take the private life of the persons who visit our online store www.fontolan-official.com and FONTOLAN physical stores very seriously and, more generally, the private life of persons who share with us their Personal Data (term defined below) when they interact with our brand.
This privacy policy forms an integral part of the General Terms and Conditions of Sale. It applies each time that you send your Personal Data to FONTOLAN and to all the processing that FONTOLAN may apply to this data.
Therefore, you explicitly agree to the use of your Personal Data in line with this privacy policy when: you place an order on the Website; make a purchase in one of our Stores; create your customer account; participate in a competition; contact our customer service; agree to receive marketing communications from us; and, more generally, when you browse on and/or connect to our Website or when you interact with FONTOLAN in any way whatsoever.
We reserve the right to amend our privacy policy at any time, whilst complying with the current legislation in terms of personal data protection. In the event of an amendment, you will be informed by all appropriate means.
For any clarification regarding this privacy statement, including any requests for your legal rights, please contact us at the following contact details:
Full name data controller: Christina Panoutsou-Fontolan
E-mail: ///////
Address: ////////
- WHAT PERSONAL DATA WE COLLECT
The term ‘Personal Data’ means any information about you that can identify you either directly or indirectly.
Therefore, we may collect:
- your title, first name and surname;
- postal address and telephone number;
- email address;
- bank card numbers collected when placing your order and processed by the banking service providers responsible for managing our payments;
- login and password;
- date of birth;
- correspondence by email, web chat or through social media sites and/or telephone conversations with customer services, as well as any other data that enables the relationship with our customers to be monitored;
- your image taken by video surveillance camera present in our Stores, if applicable;
- cookies and other tracking software that collect the data, as well as IP addresses and other information that enables you to be identified and that you make available to us at any time;
- any other information that enables your identification and that you make available to us at any time (through social media sites, our web chat function, etc.).
- HOW WE COLLECT YOUR PERSONAL DATA
We can collect your Personal Data when you:
- visit our Website;
- connect to or create an account on our Website or in one of our Stores;
- place an order on the Website, in one of our Stores or by telephone;
- return an order;
- subscribe to our Newsletter;
- take part in a competition organised by us or through one of our partners;
- submit a complaint, ask a question or send us a comment;
- communicate your Personal Data via the Website or by any other means whatsoever;
- interact with us via our official social media sites;
- HOW WE USE YOUR PERSONAL DATA
We use your information in a number of different ways – what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your Personal Details, such as your name, date of birth, gender, address, email address, social media handle, screen name and phone number.
|
What we do |
Why we do it |
Why we need to do it |
|
Identify you when you visit our website or contact us |
Checking your identity helps us to keep your information safe from fraudsters |
Legally, we have to do this and it is also important for us |
|
Deliver your purchases to you |
It’s a bit hard to send your order if we don’t use your name and contact details! |
It’s an important part of our contract commitment to you |
|
Send you account and service updates, such as updates to our Terms and Conditions and order confirmations |
To keep you informed of any changes to FONTOLAN services |
Legally, we have to do this, it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated |
|
Send you order updates by text, e-mail or through our app |
So you know when your order is due to arrive |
It’s an important part of our contract commitment to you |
|
Manage your participation in any promotions, offers or discount schemes you choose to participate in |
To ensure you receive any discounts or offers relevant to you at the time e.g. Student discounts |
We will treat this as an important contract commitment to you if you choose to participate |
|
Direct you to the right part of our website |
To get you to the products that you want faster |
It’s important to us that you get the best out of your FONTOLAN shopping experience |
|
Send you information about our products and services |
We like to keep you up to date and help you get the best from our products and services (you can find out more in the section on Marketing messages below) |
It’s up to you to choose what you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer! |
Your payment information
This means your chosen payment method, for example your card details (don’t worry we don’t keep the security code)
|
What we do |
Why we do it |
Why we need to do it |
|
Take payment, and give refunds |
After all – we’re not giving all our stuff away! |
It’s important to us and an important part of our contract commitment to you |
|
Keep a record of any financial transactions with you |
We need to know what you have paid for (and we have to tell the tax man about our income too!) |
Legally, we have to do this |
Your contact history with us
What you’ve said to us — for example, by email, on instant chat, on Social Media, or in private message. If you contact us by phone we might record calls to our customer care center, too.
|
What we do |
Why we do it |
Why we need to do it (the legal stuff!) |
|
Provide customer service and support |
After all, you expect the best service from us! |
It’s an important part of our service and also part of our contract commitment to you |
|
Improve the services and support we provide to you |
So that you get the best possible customer service |
It is important for us to train our staff |
Purchase history and saved items
What you’ve bought in the past, what you’ve searched for – including using our Style Match feature – what you’ve saved or added to a board for another time, and when you have asked us to tell you that something is back in stock.
|
What we do |
Why we do it |
Why we need to do it |
|
Help you keep track of items you like, update you when we have new availability and let you share them, your way |
To help you get to the products that you like faster and so you can get the best out of our products and your account |
It’s up to you if you want to use these services but we would love you to share all our good stuff |
|
Handle returns in accordance with our TERMS AND CONDITIONS and provide customer service and support |
Because you expect the best service from us and, after all, we can’t provide a refund if we don’t know what you’ve bought! |
It’s an important part of our contract commitment to you |
|
Analyse what you have bought, searched for, or returned, which helps us find out what you like. For Style Match, once we’ve shown you your search results we store the photo for one month and keep it separated from anything else that identifies you. |
To ensure we are giving you what you want, providing you with the best service we can, and so we can stay ahead of the competition. |
It is important for us to know your preferences. |
Information about your phone or laptop, and how you use our website and app
Information collected when you browse our site or use our app, including your IP address and device type, how you use our website and app (such as the pages you visit and the products you look at) and, if you choose to share it with us, your location data.
|
What we do |
Why we do it |
Why we need to do it |
|
Identify you when you visit our website |
If we can remember you, we can give you the best possible shopping experience. |
It is important for us that you get the best shopping experience |
|
Improve our website and set default options for you (such as language and currency) |
It’s important for us, and it’s much easier for you, if we know the language and currency you prefer, and it also helps us to protect your information |
It is important for us to know what you like to give you the best shopping experience |
|
Send information about our products and services to you |
We like to keep you up to date and help you find products. You can find out more in our section on Marketing messages below |
It is important for us to show you things we think you will like and that may make your FONTOLAN experience better |
If you post comments about FONTOLAN, tag FONTOLAN or post photos to our Social Media pages
|
What we do |
Why we do it |
Why we need to do it |
|
Monitor our customers views or opinions |
We may want to respond to you or react, particularly if you are unhappy with something. |
It is important for us to know what you think about us |
|
We use public sources of information to help us investigate fraudulent activity |
To prevent and detect fraud against either you or FONTOLAN – unfortunate, but absolutely essential |
This is important for us to protect our service, to protect you and to stop this |
You don’t have to give us all of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services.
- SHARING YOUR INFORMATION
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
- KEEPING YOUR INFORMATION
We’ll hold on to your information for as long as you continue to be a FONTOLAN customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.
If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions
- COOKIES, WEB BEACONS AND OTHER SIMILAR TECHNOLOGIES
Our website uses “cookie” and “web beacon” technologies. We use cookies and web beacons to be able to distinguish you from other visitors, to record your IP address and the way you use our website and to identify the website from which you connected to our website. This information is used to fulfill our obligations as defined by contracts with our business partners, but also to help us provide you with better services, improving the design of our website, as well as our products, services and promotions. In no other way do we record information about how you use other sites. Non-personal data or anonymized / pseudonymized information obtained through cookies and web beacons may be shared or received by our service providers.
A cookie is a small data file that is placed on your computer’s hard drive when you visit a website. A session cookie expires as soon as you complete your session (i.e. when you close your browser). A “permanent cookie” stores information on the hard disk so that when you complete the session and return to the same site at a later time, the cookie information is still available. A web beacon is a small piece of code that represents a clear graphic image and is used in conjunction with a cookie.
When you visit our website, we reserve the right to use both a session cookie and a permanent cookie. This cookie is set by FONTOLAN and may contain information (such as a unique user ID) that is used to record your use of our website and in some cases to record your email address. Your email address is only stored in this cookie. The web beacon allows us to record specific types of information about actions taken when visiting a website, such as a visitor’s cookie number, time, date, duration and number of page views, a description of the page on which the web beacon and the details of the product or service purchased by the user are placed.
We may also use Flash cookies or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may already be installed on your computer or downloaded by you to your computer. We use these technologies to personalize and enrich your experience on our site, to facilitate processes, to personalize and save your settings. Flash cookies can help our website visitors to set, for example, their preferences regarding the upload size of a video file. They help us improve our websites by figuring out which points are of most interest to customers. We do not use Flash cookies for promotions or behavioral ads. Flash cookies are different from browser cookies and the cookie management tools provided by your browser do not remove Flash cookies. If you turn off Flash cookies or other similar technologies, you may not have access to specific features and services that make your experience on the site more efficient and enjoyable.
You can disable cookies at any time through the browser options, but if you do, we will not be able to record your purchases or allow you to make a purchase from our website. In addition, we will not be able to identify you as a registered user so that you can access your account information.
- DATA PROTECTION
We have put in place appropriate protection measures (including encryption, anonymization and / or pseudonymization procedures where necessary) to prevent the unintentional loss, alteration, disclosure and use or access of your personal data in an unauthorized manner. In addition, we restrict access to your personal data to those employees, agents, contractors and other third parties who need to be aware of it in order to perform their professional duties. Your personal data will be processed exclusively in accordance with our instructions and we are committed to complying with the relevant terms of confidentiality.
We have put in place procedures to deal with any suspected breach of personal data and we will notify you and any competent authority of any breach when required by law to do so.
- YOUR RIGHTS
You have the right to:
- Request access to your personal data (“underlying data access request”). This enables you to obtain a copy of the personal data we hold about you and to confirm that we are processing it in accordance with the law.
- Request a correction of the personal data we hold about you. This enables you to correct incomplete or inaccurate data we hold about you, although we reserve the right to ask you to validate the accuracy of the new data you provide to us.
- Request the deletion of your personal data. This allows you to ask us to delete or remove personal data when there is no reasonable reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data in cases where you have successfully exercised your right to object to the processing (see below), when we may have processed the information incorrectly or when we need to delete your personal data so that to comply with local regulations. However, as you know, we may not always be able to comply with your request for deletion for specific legal reasons and we will notify you, if necessary, of your request.
- Oppose the processing of your personal data when we rely on our legitimate interest (or the legitimate interest of a third party) and in this case you have reason to wish to oppose the processing based on it, as you believe it affects your fundamental rights and freedoms. You also have the right to object when we process your personal data for immediate promotions.
- Request a restriction on the processing of your personal data. This allows you to ask us to suspend the processing of your personal data in the following cases: (a) if you wish to confirm the accuracy of the data, (b) when your use of the data is unfair but you do not delete them from us, (c) when you wish to keep your data even if we do not request it, if it is necessary for you to validate, exercise or defend legal claims, or (d) you have objected to our use of your data but must confirm if we have compelling legal reasons to do so.
- Request the transfer of your personal data to you or a third party. We will provide you, or any third party you indicate, with your personal data in a structured common form of engineering legibility. This right only applies to automated information for which you have given your consent to use it in cases where we have used the information to enter into a contract with you
- Withdraw your consent at any time in the event that our processing of your personal data is based on your consent. However, this is not something that can affect the legal processing that took place before you withdrew your consent. If you withdraw your consent, we may not be able to provide specific products or services to you. We will notify you in such a case upon withdrawal of your consent.
If you wish to exercise any of the rights described above, please contact us.
- NO FEE IS USUALLY REQUIRED
You will not have to pay a fee or fee to access your personal data (or to exercise any of your other rights). However, we reserve the right to charge a reasonable fee if your request is manifestly unfounded, repetitive or abusive. Alternatively, we reserve the right to refuse to comply with your request in these cases.
- WHAT WE MIGHT NEED FROM YOU
We reserve the right to request specific information from you in order to verify your identity and to safeguard your right to access your personal data (or to exercise any of your other rights). This is a protection measure that ensures that personal data is not disclosed to any person who is not entitled to receive it. We also reserve the right to contact you for more information about your request, in order to reduce the response time.
- RESPONSE TIME LIMIT
We try to respond to all legitimate requests within a month. We may need more than a month to respond to your request. if your request is particularly complex or you have submitted a number of requests. In this case, we will notify you in order to inform you about it.
- CHANGES TO THE PRIVACY AND COOKIES POLICY
We may amend the information contained in this Privacy and Cookies Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform (for example, through a banner, a pop-up or a push notification), or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from ay service or functionality. In any case, we suggest you to review this Privacy and Cookies Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website.